포지션 상세
TW Customer Care team is dedicated to providing an exceptional experience for our customers. Not only providing our services to resolve the customer issues and inquiries but also providing that wow experience allowing them to come back and use our LINE services.
As TWCC intern, you will have a chance to design and create a customer chatbot with senior and experienced members in LINE. Integrating creativity with logical thinking, you not only support ordinary daily training operation to make things happen but also you may have chance to conduct chatbot product planning task.
LINE 客服團隊以提供客戶最好的客戶體驗為宗旨，除了竭力解決客戶的問題之外，更期望提供用戶最WOW的客服體驗。
去年，我們推出了「LINE 小幫手」客服機器人，幫助用戶解決使用LINE上操作、設定等疑難雜症。今年，我們需要你的加入，一起幫客服機器人長腦袋，作為 Chatbot 腳本編輯、企劃，除了日常的training檔案整理、分析外，你更有機會可以替LINE小幫手量身打造最貼近使用的者功能以及解決方案。
• Chatbot Product Planning
• 客服聊天機器人Chatbot腳本編輯
(幫Chatbot開發一個靈活的大腦，可以回答用戶千奇百怪的問題
• 客服聊天機器人Chatbot產品企劃
(你心目中的chatbot是什麼樣子以及有什麼功能，你也可以發揮創意，由你來決定)
• Thrive in a team environment and work well with others
• High level of energy, drive, and creativity to try new approaches
• Passionate in Customer Chatbot field
As TWCC intern, you will have a chance to design and create a customer chatbot with senior and experienced members in LINE. Integrating creativity with logical thinking, you not only support ordinary daily training operation to make things happen but also you may have chance to conduct chatbot product planning task.
LINE 客服團隊以提供客戶最好的客戶體驗為宗旨，除了竭力解決客戶的問題之外，更期望提供用戶最WOW的客服體驗。
去年，我們推出了「LINE 小幫手」客服機器人，幫助用戶解決使用LINE上操作、設定等疑難雜症。今年，我們需要你的加入，一起幫客服機器人長腦袋，作為 Chatbot 腳本編輯、企劃，除了日常的training檔案整理、分析外，你更有機會可以替LINE小幫手量身打造最貼近使用的者功能以及解決方案。
주요업무
• Chatbot data editor/trainer• Chatbot Product Planning
• 客服聊天機器人Chatbot腳本編輯
(幫Chatbot開發一個靈活的大腦，可以回答用戶千奇百怪的問題
• 客服聊天機器人Chatbot產品企劃
(你心目中的chatbot是什麼樣子以及有什麼功能，你也可以發揮創意，由你來決定)
자격요건
• Familiar using excel or spreadsheet tools with it’s formula & features• Thrive in a team environment and work well with others
• High level of energy, drive, and creativity to try new approaches
• Passionate in Customer Chatbot field
